IT Support Officer

Job Description

Based in Co Monaghan, our engineering client is currently seeking an IT support Officer to join the team.

Reporting directly to the IT Manager, you will provide day to day 1st level support to users, diagnosing problems using appropriate support tools for hardware, software, and in-house apps.

This role would be suitable for a graduate or entry level IT candidate with some experience looking to develop their IT career.

Responsibilities:

• Administration of multiple end-user applications and processes
• Provide hardware/software support by telephone, email, or via remote tools
• Install and configure new (Windows) computers, notebooks, printers, multi-function devices and mobile phone handsets
• Support users of main CRM system
• Assist users with Windows 10 & 11 logins and initial configurations such as Outlook setup, OneDrive setup, SharePoint, Office365, etc.
• Liaise with various internal departments to resolve queries and complains.
• Work to IT best practice, GDPR and network security standards & protocols.

Criteria:

• 6-12 months previous experience in an IT support role.
• Active Directory, Office 365, Exchange administration
• Good troubleshooting experience
• Experience in Remote Assistance/Support
• Experience in supporting end users
• Hands on experience and knowledge of Windows 10 &11 systems
• Good customer handling skills and communication skills
• Strong prioritisation and organisational skills with the ability to multitask in a fast-paced environment is required.

Salary is in the region of €30k dependant upon experience.

This is an exciting opportunity to join a business who have gone from strength to strength, and who have continuing plans for development.

For further information and a confidential discussion please email your CV through the link.

By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this.

Apply now