Aftersales Manager

Job Description

Energis is recruiting for an Aftersales Manager for our growing engineering client based in South Down.

You will oversee a small team and be responsible for providing a responsive, efficient and cost effective after sales service to customers,

which exceeds their expectations.

Responsibilities:

· Identify, assess and approve repair subcontractors, establish SLAs and terms, and coordinate response activity as required.

· Undertake customer relationship management activity, source feedback on quality of product and the service from the organisation

· Create SLAs for dealers.

· Maintain updated customer pricing booklet to ensure speedy and accurate quotations for repair.

· Liaise with customers on breakdowns and spare part requirements to include creating recommended spare parts lists for dealers.

· Undertake Monthly Warranty Analysis and report on results

· Analyse warranty claims and initiate investigation into each warranty claim to identify recurrent quality / engineering / supplier issues and report Monthly to Senior Management Team on findings.

· Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.

· Report non-conformances to Quality Manager to facilitate investigation, and contribute to the improvement of product quality.

· Follow up on supplier issues and arrange charge backs.

· Set departmental goals and monitor progress toward them on a weekly, monthly and annual basis.

· Manage attendance within the team.

· Plan training for team members, in conjunction with the business requirements.

· Induct, coach and develop team members, provide feedback on performance.

· Undertake one-to-ones to review performance & plan objectives with Team Members

Criteria:

· Prior experience in an aftersales / warranty role

· A passion for delivering excellent customer service

· IT Skills – proficient in the use of Microsoft Office applications

· Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks.

· Ability to work well within a team environment.

· Strong verbal and written communication skills

Salary is negotiable depending upon experience.

For further information please email your CV through the link.

By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this.

By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this.

Apply now