Aftersales Advisor

Job Description

Aftersales Advisor - South Down.

The key responsibility of this role will be to build and maintain strong, long-lasting customer relationships; responding promptly to customer enquiries relating to service, repairs and spare parts. You will play a crucial role in providing exceptional aftersales support to clients, ensuring customer satisfaction and retention.

This is a great opportunity to join a successful local manufacturing business who believe in investing in their staff.

Responsibilities:

· Ensure effective communication regarding price quotes, lead times etc

· Enter parts and warranty sales orders onto the computerised sales order processing system

· Work cross-departmentally to solve solutions to common problems for customers and dealers

· Process orders through to despatch and invoicing to include booking transport

· Issue job instructions to field engineers and follow through to ensure work is completed.

· Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.

Criteria:

· Prior experience in a customer facing role with experience of a computerised Sales Order Processing System

· IT Skills – proficient in the use of Microsoft Office applications

· Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks.

· Ability to work well within a team environment.

· Strong verbal and written communication skills

· A passion for delivering excellent customer service

· Technical experience is highly desirable eg working with parts or in an engineering setting

Salary is up to £30k depending upon experience.

For further information please email your CV through the link.

By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this.

Apply now